About Us

Allcat Claims Service

Allcat Claims Service, LP is a total solution provider for all of your insurance claims needs. We can handle all aspects of your claims process, including initial calls received during normal business hours; as well as weekends, after hours and emergency call centers. We can also handle the estimating, closing and issuing of checks for the claim as well as issuing depreciation holdback and indemnity checks. With our real-time electronic reporting and tracking of claims, you will always be able to have the most updated information for your organization to make the most informed decisions. We have the knowledge and the team in place to make your claims department the best that it can be.

Company History

Allcat Claims Service was formed in 2000 by a group of independent claims adjusters. Our industry experience and knowledge was combined to create a company that provides unparalleled service to our clients in the insurance industry. Allcat originally started with three partners and ten adjusters. Through quality control, quality adjusters, use of technology, and handling claims both professionally and ethically, we have continued to grow each year since our founding.

Mission Statement

Raising the Bar in the Claims Industry” is our motto. At Allcat Claims Service, we believe that customer service, along with quality control and our extensive training programs set us apart from other companies. It is through our hard work and dedication to being the best claims company in the industry that has allowed us to grow and reach new levels every year since we started the company.

Allcat Claims Service, LLC, Honored by Wounded Warrior Project for Engagement

Allcat Claims Service, a leading tech-enabled provider of outsourced end-to-end claims solutions for insurance carriers across the U.S., was recently honored with a Corporate Partner Impact Award for creative engagement by Wounded Warrior Project® (WWP), an organization that provides free programs and services in mental health, career counseling, long-term rehabilitative care, and policy advocacy to improve the lives of millions of wounded warriors and their families.

- Lines of Business
  Residential
  
  Commercial
  
  Flood
  
  Catastrophe
  
  Auto
  
  Third Party Administration
  
  Estimate Audit Services
  
  Supplemental Staffing
  
  Restoring and rebuilding for individuals’ residential homes across the US. Including personal liability. From simple property to complex injury.
  
  Allcat Claims Services commercial management team has a proven track record managing large complex losses for our clients.
  
  In 2002, after seeing what we believed is an industry wide problem of the diminishing number of experienced flood adjusters.
  
  Allcat Claims Service has the ability to handle all aspects of your catastrophe claims business.
  #claim
  
  We handle auto claims from end to end, or we can tailor a solution to take your individual business process and make it more efficient. Including all Personal Lines, from appraisal to resolution. From simple property to complex injury.
  
  We are your total claims department. From desk adjusting to property claims, Allcat delivers effective TPA solutions to save you time and money.
  
  We provide estimates from contractors or remediation companies to ensure compliance for insurance companies outsourcing their estimating.
  
  Allcat has a broad group of licensed skilled adjusters ready to supplement your workforce in time of need.
  
  Contact Us
- - Join the Team
Contact Us

Welcome to our Privacy Policy

Your privacy is critically important to us.

It is Allcat Claims Services’ policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.allcatclaims.com (hereinafter, "us", "we", or "our”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

Collection of Information

Third-party Information Access: We do not sell your information. At no time will your information be shared with third parties for marketing, advertising, or social media purposes. Phone numbers obtained through SMS consent will not be shared with third parties or affiliates.

We only share information outside of Allcat Claims Service as permitted by law for everyday business purposes, which includes sharing your contact information with insurance carriers. Phone numbers obtained through SMS consent will not be shared with third parties or affiliates.

Non-Personally Identifying Information: Like most website operators, Allcat Claims Services collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Allcat Claims Services’ purpose in collecting non-personally identifying information is to better understand how Allcat Claims Services’ visitors use its website. From time to time, Allcat Claims Services may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Personally Identifying Information: Allcat Claims Services also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.allcatclaims.com blog posts. Allcat Claims Services only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally identifying information as described below:

Certain visitors to Allcat Claims Services’ websites choose to interact with Allcat Claims Services in ways that require Allcat Claims Services to gather personally identifying information. The amount and type of information that Allcat Claims Services gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.allcatclaims.com to provide a username and email address.

Personally Identifying Information Provided by You: We collect first name, maiden name, last name, driver’s license number, current and former addresses, phone numbers, and email addresses, and other information provided by you in forms.

Sharing Information

We only share your information with your consent, to comply with laws, provide you with services, protect your rights, or to fulfill business obligations.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to comply with applicable law.

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies.

Security

The security of your Personal Information is important to us. We maintain administrative, technical, and physical safeguards designed to protect personal information against unlawful or unauthorized destruction, loss, access, alteration, disclosure, or use.

Please note, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Claim Assist Solutions, you may receive messages related to the following:

Appointment reminders
Follow-up messages
Availability Inquiries

Example # 1: Hello, this is a representative from Allcat Claims Service. We have requested changes to your claim. When can we expect to have the revisions? Reply STOP if no further messages should be sent.

Example # 2: Hello, this is a representative from Allcat Claims Service. Are you available to deploy for the recent storm? Reply STOP if no further messages should be sent.

Example # 3: Hello, this is a representative from Allcat Claims Service. We have 3 claims pending return. These are due within 24 hours. Please advise if additional help is required to complete this work. Reply STOP if no further messages should be sent.

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your [appointments/claims, etc.].

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Claim Assist Solutions in the following ways:

By submitting an online form
By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at servicedesk@claimassistsolutions.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy policy and Terms and Conditions pages.
Message frequency may vary

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Aggregated Statistics

Allcat Claims Services may collect statistics about the behavior of visitors to its website. Allcat Claims Services may display this information publicly or provide it to others.

Cookies

To enrich and perfect your online experience, Allcat Claims Services uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Allcat Claims Services uses cookies to help Allcat Claims Services identify and track visitors, their usage of https://www.allcatclaims.com, and their website access preferences. Allcat Claims Services visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Allcat Claims Services’ websites, with the drawback that certain features of Allcat Claims Services’ websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Allcat Claims Services’ use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Allcat Claims Services may change its Privacy Policy from time to time, and in Allcat Claims Services’ sole discretion. Allcat Claims Services encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Credit & Contact Information

If you have any questions about this Privacy Policy, please call us at 866-625-5228 or by post to:

Allcat Claims Service
814 Arion Pkwy
San Antonio, TX 78216